Pro-Auto handles all of my family's cars, we're now up to 7 in over 15 years. As the dad of the household it's both a great help and a relief that Pro-Auto keeps track of all the vehicle histories and maintenance schedules. I enjoy that my family members can take their own cars in, drive off in a free loaner car (on the big jobs), and my time conveniently only phone calls. Pro Auto has done me some generous favors over the years, including declining work when it's cheaper for me to cut my losses. The quality, convenience, and continuity I've described for a solid base, all the other added-values are what I'd call a genuine customer relationship, just as one's supposed to be.