Denver and Littleton Auto Repair

Mon - Fri: 7:00 AM - 5:30 PM
Mon - Fri: 7:00 AM - 5:30 PM
4
Denver

Had coupon for an oil change so thought I’d try them out. I usually go to the dealer I bought my car from. When I arrived I was greeted and they checked me in. The guy at counter was nice and friendly. They had nice waiting room and at 0800 in morning there were no other customers, which I thought odd. They changed my oil quickly and I was on my way. A couple things to note. They tried to upsell me on an engine flush because I was 2500 mi over from my last oil change. Well, I get oil changes on reg intervals and I checked the sticker my other shop put in my window and I was over by 1500mi. So, I declined, as the $50 oil change would have been close to $200 with the flush service. Also, they were supposed to top off all fluids and do an inspection. When I checked out there was no mention of that being done. I forgot to ask and only remembered as I was back on the road. And lastly, at my dealer they wash my car every time it’s there, which is a nice service. So, I will probably not return. I tried them out and it was just ok. The upsell kinda turned me off too.

Chris, sounds like your first visit didn’t meet your expectations. We’re sorry about that. I looked into all the information on your ticket. And I’d like to reply On all the things you question. Had you been in the day before you would’ve seen 12 customers come in. The morning you came in there with a break for a couple of hours before all the rest of the cars were dropped off. Secondly, the upsell that you spoke about which was an engine flush. I have been working on vehicles since 1980. My experience has shown me that vehicles that go to long on oil change get sludge, which cause major problems. Your particular engine has a variable cam timing. The number one cause of failure is poor oiling or restricted oil caused by sludge. We are in the business of keeping your car on the road giving you no reason to have to get rid of it and take on a new expense. Yes, the dealer offers lots of frills and fanciness. But someone has to pay for that. We’d rather give you an honest service at a good price. Their warrantee is 12 months 12,000 miles. ours 3 or 36,000 miles. Little bit of a difference. Everything on your car was serviced correctly including all the fluids are topped. You did not provide us an email therefore we could not send you the inspection that was done electronically. Which had photographs of everything. I am here always to talk to and I’m hoping to hear things on how to improve service. Call me anytime during the week and I will make myself available. Al Oramas, owner and Master Technician.

- Denver
5
Denver

Quality work, I know cars and this shop does great work. Went above and beyond and did the job great. Very knowledgeable.

One million thanks for this wonderful review. Thanks...

- Denver
5
Littleton

Good bunch of guys. They told me what the problem was and gave me an honest assessment

5
Denver

I got an A/C charge at a franchise company that messed up my A/C. While making preparations to move across country and hauling donations, I noticed my A/C was only pumping out hot air. I'm not savvy with cars and had no clue what the issue was. I needed to leave early the next day. So I made calls to multiple mechanics, trying to get as early an appointment as possible to fix the issue. I talked to Anthony at Pro Auto care, and he got me in at 7am the next day, right when they opened. They told me they wouldn't be positive they could fix the issue in the time I needed until they saw what was wrong. I absolutely appreciated the honesty rather than just giving me false promises and taking my money. I was informed the A/C was overcharged to almost double the amount, which could potentially damage the A/C compressor. To fix this, they had to empty everything that was added and refill it to the actual capacity. They got me taken care of in a timely manner, and were extremely professional and accommodating. They also cleaned my battery and changed my wiper blades to make sure I was safe on my very long drive. I didn't notice this until later, but they also refilled my tires without me even asking as my tire pressure light was on. Pro Auto Care turned a huge stress to a relief and I was able time start my trip without worry. Thank you so much to everyone at your location that helped me. You are seriously life savers. I wish I knew about this company before I left Denver, so I could use them more continually. I'll absolutely recommend y'all to my friends that still live in the Denver area that ever need any servicing. Short Review: Got me in extremely fast. Fixed my issues along with others Extremely polite and professional Fast service and solid mechanics Went above and beyond for a first time customer Sent from Yahoo Mail on Android Sent from Yahoo Mail on Android

5
Littleton

5 stars pretty much says it all.

5
Littleton

Pro Auto Care is the only mechanic that I trust will be honest, upfront, and give me fair estimates for! Having car repair costs come up unexpectedly is overwhelming and stressful, but Randy is always reassuring and takes the time to explain and show why it's important, necessary, and healthy for my car. They are awesome and I am grateful to be a loyal customer of theirs!

5
Littleton

Chris did a great job communicating with me during the process, I would and will recommend Pro Auto to anyone with confidence.

5
Littleton

They were very nice and informative. Definitely will be back!

5
Denver

Great service. I keep going back.

5
Littleton

Great experience at every level. They do great work, they’re very well-priced and they communicate well.

Thank you, Maria! We are happy you’re thrilled with our service. 🚘👍🏻😄

- Littleton
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