We stand firmly behind our work and are fully committed to ensuring your complete satisfaction with every aspect of our services. To help you understand our commitment to quality, below is a detailed summary of our Refund, Return, and Warranty Policy, which outlines the procedures and conditions involved in securing your peace of mind and maintaining our high standards of service.
Services – Satisfaction Guarantee:
If you’re not satisfied with a service, contact us within 14 days. We’ll inspect the work and, if needed, re-perform it at no cost.
Refunds:
Eligible only if the issue can’t be resolved with rework. Requests must be submitted in writing within 14 days of service.
Parts & Products- Returns:
Most items can be returned within 14 days if unused, unopened, and with a receipt. Special order parts are non-refundable unless defective or incorrect due to our error.
Defective Parts:
If installed by us and found defective within the warranty period, we’ll replace it at no charge. Refunds are offered only if a replacement isn’t available.
36-month/36,000-mile coverage (whichever comes first).
Repairs must be performed at the original shop if within 25 miles. Call 877-367-6144 if more than 25 miles away
12-month/12,000-mile coverage (whichever comes first). The same terms apply as above.
All parts are covered by the manufacturer’s warranty, subject to their terms.
We back our workmanship with a 36-month / 36,000-mile labor warranty, whichever comes first.
If you are located within 25 miles of the original Pro Auto Care facility where the service was performed, you must return your vehicle to that facility for any warranty repairs.
If you are more than 25 miles away, you must call the Warranty Administrator at 877-FMP-6144 (877-367-6144) prior to any warranty repair work being performed.
This warranty covers defects in workmanship only and does not include incidental or consequential damages.
All parts include the original manufacturer’s warranty, which may vary depending on the product.
All warranty claims are subject to the manufacturer’s terms and conditions.
We back our workmanship with a 12-month / 12,000-mile labor warranty, whichever comes first.
If you are located within 25 miles of the original Pro Auto Care facility where the service was performed, you must return your vehicle to that facility for any warranty repairs.
If you are more than 25 miles away, you must call the Warranty Administrator at 877-FMP-6144 (877-367-6144) prior to any warranty repair work being performed.
This warranty covers defects in workmanship only and does not include incidental or consequential damage
All parts include the original manufacturer’s warranty, which may vary depending on the product.
All warranty claims are subject to the manufacturer’s terms and conditions.
Refunds, returns, or rework are not available for:
At Pro Auto Care, we take pride in delivering high-quality automotive repair services and products. We stand behind our work and are committed to ensuring your complete satisfaction. Below is our policy outlining terms for refunds, returns, and warranties for services and products purchased at our shop.
Service Satisfaction Guarantee
If you are not satisfied with the quality of a repair or maintenance service, please contact us within 14 days of the service date.
We will:
Review your concerns and inspect the work performed.
Re-perform the service at no additional cost, if needed.
Refunds are only considered in cases where an error or oversight by our team cannot be resolved through reinspection or rework.
To qualify for a refund:
The request must be submitted in writing
It must be received within 14 days of the original service date
Returns:
We accept returns on most parts and products purchased directly from Pro Auto Care if:
Eligible returns will be refunded in full or may be exchanged for store credit.
Note: Special order parts are non-refundable, unless the part is defective or incorrect due to our error.
If a part installed by our team is found to be defective during its warranty period:
Refunds, returns, or rework are not available for:
Contact us at 303-758-7767 or pacinfo@proauto1.com with your invoice or receipt number.
Provide a detailed description of the issue and include any supporting documents or photos, if applicable.
If needed, bring your vehicle to our shop for an in-person inspection.